FAQ - Frequently Asked Questions about HATOCH® Cleaning Products

Here you will find answers to the most important questions about our cleaning solutions without hazard labeling – developed from over 25 years of practical experience in professional building cleaning.

🔹 Frequently Asked Questions about HATOCH® Cleaning Products

What makes HATOCH® products special?

HATOCH® cleaners are without hazard labeling (label-free according to CLP). They contain no skin-irritating substances and do not require employee training according to the Hazardous Substances Ordinance. Many products are dermatologically tested. Made in Germany.

Are HATOCH® products environmentally friendly?

Yes – without hazard labeling, material-friendly, and produced in Germany with declaration-free (label-free) ingredients.

Who are HATOCH® products suitable for?

For professionals (painters, building cleaners, craftsmen) and DIY enthusiasts alike.

Where are HATOCH® products manufactured?

Exclusively in Germany – highest quality standards, short delivery routes.

🧴 Frequently Asked Questions about Deep Primer Remover

On which surfaces does the deep primer remover work?

On glass, tiles, plastic frames, PVC, laminate, metal, and painted surfaces. Not suitable for absorbent surfaces (plaster, concrete, plasterboard).

Does it work on every deep primer?

Depends on the product: The 50ml stick (standard formula) works on acrylic and hybrid deep primer, but is not suitable for silicate or mineral deep primer. For these types – as well as for particularly stubborn cases – we recommend the SPECIAL 500ml with an acid-based formula, which works on all common deep primer types.

How long does the deep primer remover need to act?

• Normal deep primer: 3–5 minutes
• Older residues: 8–10 minutes
• Very heavy soiling: up to 15 minutes, repeat if necessary

I heard that Deep Primer pH7 also removes ballpoint pen, felt-tip pen, and marker stains from furniture like the IKEA Billy bookshelf or the IKEA Malm chest of drawers – is that true?

According to customer experience: yes, on acrylic/hybrid-coated laminate surfaces – such as those used for the IKEA Billy bookshelf or the IKEA Malm chest of drawers – ballpoint pen, felt-tip pen, and marker stains can often be removed without residue. As surface coatings can vary from one piece of furniture to another, always test in an inconspicuous area first. For craft glue residues, our Adhesive Residue Remover is the right choice.

Does the deep primer remover also remove acrylic paint (wall or craft paint) from furniture and windowsills?

According to user experience: yes, fresh to moderately dried acrylic paint splashes on painted furniture, windowsills, and similar surfaces can usually be removed without residue. For paint that has already fully cured, the effect may be limited. Always test in an inconspicuous area first.

Can I also use it to clean fingerprints on door frames and door leaves?

Yes, the deep primer remover is also often used for this purpose: Grease and fingerprints on door frames, door leaves, and light switches can be thoroughly removed without streaks – ideal for heavily used areas in everyday life.

Does the deep primer remover also remove Edding or permanent marker stains?

According to user experience: yes, Edding and other permanent marker stains on glass, plastic, tiles, and painted surfaces can usually be removed without residue. On porous or unpainted surfaces, test in an inconspicuous area first.

Can I use it to remove fingerprints and grease marks on stainless steel (refrigerator, sink, kitchen appliances)?

Yes, the deep primer remover is also well suited for this: Fingerprints and grease marks on stainless steel surfaces such as refrigerators, sinks, or kitchen appliances can be removed without streaks.

🪵 Frequently Asked Questions about Glaze Remover

Which glazes can I remove?

Wood glazes, weather protection glazes, acrylic glazes, and oil-based glazes (longer exposure time). Always test in an inconspicuous area first.

🧽 Frequently Asked Questions about Adhesive Residue Remover

Which adhesive residues can I remove?

Labels, adhesive tape, stickers, double-sided adhesive tape, mounting adhesive (uncured). Ideal for glass, tiles, plastic, and metal.

Can I also use it to remove candle wax from glass or tabletops?

According to customer feedback: yes, wax and paraffin residues can often be removed without residue from glass, candle holders, and lacquered tabletops. On delicate or untreated wooden surfaces, always test in an inconspicuous area first.

Does the adhesive residue remover also work on price tags and labels on new goods?

Yes, this is one of the main applications – labels and price stickers on crockery, furniture, or electronics can usually be removed without residue, even if the adhesive is older or dried out.

I heard that the adhesive residue remover also helps with silicone or acrylic sealant residues, e.g., after a bathroom or window renovation – is that true?

According to customer experience: yes, fresh to moderately dried acrylic sealant residues on tiles, glass, or frames can often be removed. For silicone that has already fully cured, the effect is limited. Always test in an inconspicuous area first.

Does the adhesive residue remover also work on hot glue residues (e.g., from a hot glue gun)?

Yes, hot glue/hotmelt residues on tables, packaging, or craft surfaces are classic applications and can usually be removed well with it. For delicate surfaces, test in an inconspicuous area first.

⚙️ Application & Safety

Do I need to dilute HATOCH® products?

No – all products are ready to use.

Do I need protective equipment?

No respirator needed. Gloves recommended, ventilate well.

How do I store HATOCH® products?

Cool and dry at 5–25°C. No special storage required. Shelf life: at least 24 months.

Can I use HATOCH® in sensitive areas like the kitchen?

The products are label-free according to CLP and low-odor. NSF certification for the food sector does not exist.

📦 Ordering & Shipping

When is shipping free?

From an order value of €39 within Germany (DHL GoGreen).

Are there quantity discounts?

Yes – just write to us: info@hatoch.de

What if the product doesn't work?

30-day money-back guarantee – tell us the surface/deep primer type and send a photo of the application area, and we'll sort it out simply. Learn more →

Your question is not listed?

📧 info@hatoch.de – we will reply within 24 hours.